Customer after a collision, third-party liability, workshop services for 14 days. Run it as its own reservation type: claim number, workshop details, and an assignment invoice billed to the insurer.
The workshop calls – a customer dropped off a car, third-party liability approved by TUW. You open the express replacement booking: TUW claim number, at-fault driver VIN, workshop details, 14-day estimated service. You pick a free vehicle from the availability list – the class of each car shown as you choose – and generate the assignment-of-rights contract. The customer drives off in 30 minutes. 14 days later the workshop reports return – the reservation holds everything you need to settle with TUW: base, days and delay already calculated, plus the signed assignment.
Pain
Claim number, at-fault VIN, workshop details – manual entry breeds errors.
Fix
Dedicated replacement form with insurance fields and validation.
Feature: Insurance-replacement workflow
Pain
Insurer approval takes 2–5 days – the customer can't wait.
Fix
Release the car on a preliminary contract and record the approval status on the reservation; invoice once the insurer confirms.
Feature: Preliminary contract with status on the reservation
Pain
Assignment invoices – different requirements per insurer (TUW, Warta, PZU, Allianz).
Fix
Per-insurer templates, mandatory fields pre-configured, auto-generated PDF.
Feature: Insurer-specific invoice templates
Suggested plan: Growth
A typical replacement fleet runs 15–40 cars. Growth (€69/mo billed annually, up to 25) covers the replacement workflow; monthly billing is a little higher. Larger operations (40+) – Pro.
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