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Customer after a collision, third-party liability, workshop services for 14 days. OneRental handles the full insurance workflow: claim number, workshop details, insurer approval, assignment invoice.
The workshop calls – a customer dropped off a car, third-party liability approved by TUW. You open the express replacement booking: TUW claim number, at-fault driver VIN, workshop details, 14-day estimated service. The system assigns a free vehicle (preference: same class as the serviced one), generates the assignment-of-rights contract. The customer drives off in 30 minutes. 14 days later the workshop reports return – auto-invoice to TUW with base + days + delay, plus signed assignment.
Pain
Claim number, at-fault VIN, workshop details – manual entry breeds errors.
Fix
Dedicated replacement form with insurance fields, validation, and auto-fill from a workshops database.
Feature: Insurance-replacement workflow
Pain
Insurer approval takes 2–5 days – the customer can't wait.
Fix
'Pending approval' mode – release the car with a preliminary contract; finalise after TUW approval.
Feature: Pending-approval mode
Pain
Assignment invoices – different requirements per insurer (TUW, Warta, PZU, Allianz).
Fix
Per-insurer templates, mandatory fields pre-configured, auto-generated PDF.
Feature: Insurer-specific invoice templates
Suggested plan: Growth
A typical replacement fleet runs 15–40 cars. Growth (€89/mo, up to 25) covers the replacement workflow. Larger operations (40+) – Pro.
30-day free trial. Migration from the previous system in 2–5 business days.
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Discover how OneRental can help you streamline operations, boost revenue, and elevate the customer experience.