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Glossary
TL;DR
A weather cancellation policy is the set of rules for when a rental refunds a deposit on weather-driven cancellations: wind, rain, storm. Critical for water, event, and outdoor-sports verticals.
A weather cancellation policy defines under which weather conditions a customer can cancel without losing the deposit (or part of it). Rules typically rest on objective thresholds from official meteorological sources (IMGW in PL, EuroWX): wind > X km/h, rain > Y mm/h, level-1 weather alert. The policy is in the contract and shown to the customer at booking.
Setup: define policies per niche/product (kayak: wind >25 km/h, SUP: wind >20 km/h, jet-ski: any IMGW alert ≥0). Some systems monitor the forecast for the rental's location and, 24h before booking, email the customer a free-cancel or reschedule option. On sudden weather changes (squall), staff mass-cancel all active bookings in a category. The deposit refund follows the policy.
Without a policy: ad-hoc decisions (disputes either way – customer never happy), the infamous 'day-before weather but customer pays' = Google-reviews damage. With a policy: clear, objective rules accepted by the customer at booking = no dispute. In water sports it's industry standard – without one the operator looks amateur.
In OneRental you set a weather cancellation policy per niche/product and show it to the customer at booking (a 'Cancellation Rules' section). You cancel from the panel, and the rule-based deposit refund runs through your own gateway; the Reservation Ledger records each refund with an audit log. Automatic forecast monitoring (OpenWeather, IMGW) and forecast-driven auto-cancellation are on the roadmap – today staff make the call and mass-cancel a category.
Put your bookings, fleet, and customers in one system – with a branded booking site your customers actually use. 30 days free, no credit card.