Replacement vehicle rental
A replacement vehicle is a car rented to a customer while their own vehicle is being repaired after an accident (covered by third-party, own liability, or comprehensive insurance). Specific workflow with claim number, workshop details, and assignment of rights to the insurer.
Definition
Replacement vehicle rental is a model where the rental provides a car to a customer during repair after a traffic accident. The payer is typically the insurer (third-party or own), not the customer. The process requires: claim number, workshop details, insurer approval, and assignment of rights (the customer assigns their right to claim repair cost to the rental, and the rental bills the insurer directly).
How it works
Typical flow: 1) Customer after accident provides: claim number, at-fault party, third-party insurance, repair shop. 2) Rental verifies the claim is approved (contact with insurer). 3) Replacement vehicle release, same class as the serviced one (or lower if customer agrees). 4) Customer signs rental contract + assignment of rights. 5) Workshop reports repair timeline. 6) On service completion: customer returns vehicle. 7) Rental generates invoice for the insurer (not the customer) with base + days + delay + signed assignment. 8) The insurer pays once the claim is settled.
Why it matters for a rental company
Replacement vehicles are a separate segment with their own process: assignment of rights, insurer approval and invoices to the insurer rather than the customer. The customer doesn't negotiate the price, because the insurer pays, so a quick handover and complete paperwork matter most.
What OneRental does
In OneRental you run a replacement car as an ordinary booking: the claim number, insurer and workshop go in the booking notes, and the customer signs the contract on the tablet at pickup. If the repair runs long, you extend the booking and the price is recalculated from your rates. If the car needs replacing mid-rental, you swap the vehicle on the active booking. To settle with the insurer you have the contract and return protocol as PDFs, the booking payment history and a revenue report you can export to CSV.
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