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Glossary
TL;DR
A replacement vehicle is a car rented to a customer while their own vehicle is being repaired after an accident (covered by third-party, own liability, or comprehensive insurance). Specific workflow with claim number, workshop details, and assignment of rights to the insurer.
Replacement vehicle rental is a model where the rental provides a car to a customer during repair after a traffic accident. The payer is typically the insurer (third-party or own), not the customer. The process requires: claim number, workshop details, insurer approval, and assignment of rights (the customer assigns their right to claim repair cost to the rental – the rental bills the insurer directly).
Typical flow: 1) Customer after accident provides: claim number, at-fault party, third-party insurance, repair shop. 2) Rental verifies the claim is approved (contact with insurer). 3) Replacement vehicle release, same class as the serviced one (or lower if customer agrees). 4) Customer signs rental contract + assignment of rights. 5) Workshop reports repair timeline. 6) On service completion: customer returns vehicle. 7) Rental generates invoice for the insurer (not the customer) with base + days + delay + signed assignment. 8) Insurer pays in 30–60 days.
Replacement vehicle is a specific sub-market: a significant segment of Poland's car-rental industry. Margins are higher than tourist rental (customer doesn't negotiate), but workflow differs (assignment, insurer invoicing, insurer approval). A rental without this workflow loses the whole segment.
In OneRental you handle replacement cars as a separate reservation type: fields for the claim number, insurer and workshop, an invoice issued to the insurer (not the customer), and documents (contract, assignment) attached to the reservation. Dedicated per-insurer templates (TUW, PZU, Warta, Allianz), workshop integrations and automatic invoice sending are on the roadmap.
Discover how OneRental can help you streamline operations, boost revenue, and elevate the customer experience.